Refund policy

Free trial

Your first panel includes a 3-day free trial. You are not charged during the trial, and cancelling during the trial costs nothing. If you continue after the trial, the first monthly period of that panel is billed at $1; later periods are billed at the plan's regular price.

Automatic payment

If you save a card (for example to start the free trial), invoices are paid automatically when they are due: from your wallet balance first and, if the balance is not enough, from your saved card — you can change this in Billing → Automatic payment. Cancel your panel before the trial ends to avoid any charge. You can remove your saved card at any time; invoices are then paid from your wallet only.

Plan fees

• Plan fees are charged monthly in advance from your platform wallet.
• When you cancel a paid panel, it stays open until the end of the period you already paid for. Fees for the current period are not refunded, and no further invoices are issued.
• If an invoice was charged by mistake (for example twice for the same period), contact support and we will return the amount to your wallet.

Wallet balance

• Wallet top-ups are used to pay platform invoices. Unused balance is not refundable except where required by law or when we close your account without a breach on your side.
• Payments made by bank transfer or crypto are refunded through the same method where possible; network or bank fees are deducted.

Your customers' payments

Payments your customers make in your panel go to your own payment accounts. SMMFor does not hold or refund those payments; refunds to your customers are your responsibility.

How to ask

Open a support ticket from your dashboard with the invoice number. We reply within one business day.