You place orders yourself in the panel, so you only need to contact us when something goes wrong or you have a question. Support for orders, payments, refills and accounts runs on Telegram and through the ticket system inside the panel.
Support channels
Message us on Telegram at t.me/nexacontact. If you can sign in to your account, you can also use Tickets in the panel: pick orders, payment, account or other as the topic, and add the order number for order issues.
We do not offer support by phone or email. Using one channel per issue and not sending the same message repeatedly makes your request easier to follow.
What you can contact us about
- Orders that have not started, stay Pending for a long time or run slower than expected
- Orders that completed partially or that you think were placed with the wrong service
- Drops and refill requests on services marked with refill
- Cancellation requests (only on services that support cancellation, and subject to the supplier)
- Crypto payments that were not credited, were credited short or were sent on a different network
- Sign-in problems, password resets, API keys and balance refund requests
What to include in your message
If your first message includes the details below, we can look into the problem without back-and-forth:
- The email address of your panel account
- The order number shown on the Orders page
- The link you used in the order
- What went wrong: the order did not start, arrived short, the count dropped, or the wrong link or service was chosen
- For payment issues: the coin and network you chose, the amount you sent and the transaction hash (TXID)
- A screenshot of the relevant screen, if you have one
Never share these details
Support never needs your password, email verification or password reset links, API key, Telegram login codes or wallet recovery phrase. Do not share them with anyone, and do not reply to messages that ask for them.
The panel and our policies
If you do not have an account yet, you can create one in the panel and place your first order as soon as your balance is funded. For an overview of the Telegram services, see the Telegram SMM panel page.
How orders and accounts work is covered in the terms of service, refunds, refills and crypto top-ups in the delivery and refund policy, and data handling in the privacy policy.